Billing & Consumer Protection

Billing, Refunds & Chargebacks Policy

RevealThis uses one policy for subscriptions, one-time premium purchases, refunds, disputes, chargebacks, fraud review, merchant disclosure, and creator payout effects.

Last updated

June 2, 2026

Billing disclosure configuration incomplete

Production billing review requires real merchant, support, and card-statement descriptor values.

  • Legal merchant name via NEXT_PUBLIC_MERCHANT_LEGAL_NAME
  • Merchant address via NEXT_PUBLIC_MERCHANT_ADDRESS
  • Billing support phone via NEXT_PUBLIC_MERCHANT_SUPPORT_PHONE
  • Billing descriptor via NEXT_PUBLIC_BILLING_DESCRIPTOR

How billing works

RevealThis offers recurring subscriptions and one-time premium purchases. Each checkout identifies which model applies before payment is submitted.

Subscription pricing, renewal cadence, trial terms if any, the 7% buyer service fee, and cancellation terms must be shown before purchase. One-time premium charges are presented as single purchases with no recurring renewal.

Subscriptions remain active through the paid billing period unless otherwise required by law or third-party payment processor policy. Buyers can cancel before the next renewal to avoid future recurring charges.

Before checkout, buyers should review the final price, currency, renewal cadence, creator or item purchased, buyer fees, and whether the purchase is one-time or recurring.

Merchant and statement details

RevealThis transactions are processed through our third-party payment processor, acquiring bank, and card-network partners. Provider availability may vary by country, product type, risk review, and account status.

Merchant: Production merchant legal name required
Address: Production merchant address required
Billing support: billing@revealthis.com
Card statement descriptor: Production descriptor required

If a charge is not recognized, contact Billing Support before opening a bank dispute so we can locate the order, confirm delivery, check cancellation status, and investigate duplicate or unauthorized charges.

Refunds and cancellations

Refund requests are reviewed case by case for duplicate charges, technical delivery failures, non-delivery, fraud, unauthorized use, accidental duplicate purchases, or legal compliance issues.

Refund requests should include the account email, order reference, purchase date, amount, creator or item name, and a short explanation. We aim to acknowledge billing requests promptly and resolve straightforward requests within five business days.

Buyers can cancel subscriptions before the next renewal date to avoid future recurring charges. Cancellation typically stops future renewals but does not rewrite already-settled charges unless required by law or approved through refund review.

Chargebacks, disputes, and fraud review

RevealThis reviews disputed, refunded, suspicious, and high-risk transactions to protect consumers, creators, payment partners, and platform integrity.

We use account, transaction, access, and support signals to identify suspicious activity, duplicate payments, unauthorized use, refund abuse, account takeover, and third-party payment processor risk events.

Refunds, disputes, and chargebacks are reviewed against billing records, entitlement history, content delivery status, support communications, and applicable law or third-party payment processor rules. If a purchase is refunded, reversed, charged back, or confirmed fraudulent, paid access may be removed.

Consumers should contact Billing Support before filing a dispute so the team can investigate delivery, duplicate billing, cancellation, or account-access issues.

Creator payout effects

Creators are paid only after confirmed settlement and may be subject to holds, reserves, reversals, or payout review where refunds, disputes, card-network rules, acquiring-bank requirements, or third-party payment processor rules require it.

Creator earnings are based on settled and eligible transactions. Disputed or reversed payments can reduce available balances, create negative adjustments, or trigger temporary payout holds.

Repeated fraud, excessive disputes, prohibited content, or non-cooperation with review may lead to account suspension, content removal, payout holds, or termination under the Creator Compliance & Agreement.

Where to get help

For billing help, contact Billing Support with the order reference and transaction details.

For complaints tied to conduct, consent, or content removal, use the Complaints & Content Removal Policy.

For privacy and compliance questions, also see the Privacy Policy and Terms & Conditions.