Billing, Refunds & Chargebacks Policy

RevealThis offers recurring subscriptions and one-time premium purchases. Each checkout identifies which model applies before payment is submitted.

Subscription pricing, renewal cadence, trial terms if any, the 7% buyer service fee, and cancellation terms must be shown before purchase. One-time premium charges are presented as single purchases with no recurring renewal.

Subscriptions remain active through the paid billing period unless otherwise required by law or payment-network policy. Buyers can cancel before the next renewal to avoid future recurring charges.

Before checkout, buyers should review the final price, currency, renewal cadence, creator or item purchased, buyer fees, and whether the purchase is one-time or recurring.

RevealThis transactions are processed through our payment, banking, and card-network partners. Availability may vary by country, product type, risk review, and account status.

Merchant: RevealThis LTD
Address: 1006, 12 Bankside Boulevard, M37HX
Billing support: compliance@revealthis.com
Card statement descriptor: Production descriptor required

If a charge is not recognized, contact Billing Support before opening a bank dispute so we can locate the order, confirm delivery, check cancellation status, and investigate duplicate or unauthorized charges.

Refund requests are reviewed case by case for duplicate charges, technical delivery failures, non-delivery, fraud, unauthorized use, accidental duplicate purchases, or legal compliance issues.

Refund requests should include the account email, order reference, purchase date, amount, creator or item name, and a short explanation. We aim to acknowledge billing requests promptly and resolve straightforward requests within five business days.

Buyers can cancel subscriptions before the next renewal date to avoid future recurring charges. Cancellation typically stops future renewals but does not rewrite already-settled charges unless required by law or approved through refund review.

Where a consumer expressly requests immediate access to paid digital content, supply may begin before a statutory cancellation period expires. Where permitted by law, the consumer may lose the cancellation right once supply begins after providing the required request and acknowledgement. Rights relating to faulty, misdescribed, unavailable, or unlawfully supplied content are not affected.

Approved refunds are returned to the original payment method where practicable. Bank and processor settlement times are outside our direct control. We do not require a consumer to waive rights that cannot lawfully be excluded.

A declined or interrupted payment does not create paid access unless our server receives valid confirmation from the payment provider. A pending authorisation may appear temporarily even when a purchase was not completed; the issuing bank controls when that authorisation is released.

If payment was taken but access was not delivered, contact Billing Support with the transaction reference. We will check processor confirmation, duplicate billing, entitlement creation, and access logs, then restore valid access or provide an appropriate refund or remedy.

RevealThis reviews disputed, refunded, suspicious, and high-risk transactions to protect consumers, creators, payment partners, and platform integrity.

We use account, transaction, access, and support signals to identify suspicious activity, duplicate payments, unauthorized use, refund abuse, account takeover, and payment-risk events.

Refunds, disputes, and chargebacks are reviewed against billing records, access history, content delivery status, support communications, and applicable law or payment-network rules. If a purchase is refunded, reversed, charged back, or confirmed fraudulent, paid access may be removed.

Consumers should contact Billing Support before filing a dispute so the team can investigate delivery, duplicate billing, cancellation, or account-access issues.

Creators are paid only after confirmed settlement and may be subject to holds, reserves, reversals, or payout review where refunds, disputes, card-network rules, banking requirements, or payment-network rules require it.

Creator earnings are based on settled and eligible transactions. Disputed or reversed payments can reduce available balances, create negative adjustments, or trigger temporary payout holds.

Repeated fraud, excessive disputes, prohibited content, or non-cooperation with review may lead to account suspension, content removal, payout holds, or termination under the Creator Compliance & Agreement.

Checkout displays the transaction currency and total before submission. A card issuer or payment provider may apply its own exchange rate or foreign-transaction fee, which is not charged by RevealThis.

Prices and fees include or exclude applicable tax as indicated at checkout and as required by law. Creators remain responsible for their own tax obligations, subject to any reporting or withholding duties that apply to RevealThis or a payment partner.

For billing help, contact Billing Support with the order reference and transaction details.

For complaints tied to conduct, consent, or content removal, use the Complaints & Content Removal Policy.

For privacy and compliance questions, also see the Privacy Policy and Terms & Conditions.