Support & FAQ
Welcome to the RevealThis support center. Find answers to common questions below. If you can't find what you're looking for, please don't hesitate to contact us.
For Creators
Simply click the "Register" button on our homepage and follow the on-screen instructions. You'll need to complete Stripe onboarding to receive payouts.
Payouts are processed via Stripe. Once your Stripe account is connected and verified, you can request a payout from your "Earnings" page when your available balance meets the minimum threshold (currently £10.00). Payouts are processed manually by our team.
RevealThis charges a platform commission of 15% on each sale. Stripe may also have its own standard processing fees which are separate from our platform fee.
You can upload various digital content types, including images, videos, and documents. Please ensure your content adheres to our Terms of Service, especially regarding prohibited content and intellectual property.
When you upload a video, our system (using Uploadcare) attempts to automatically generate a display thumbnail and thumbnails for the content pack preview. This process can take a few moments. You can see the status on the manage content or edit content pages. If a video is the first item in a pack, its thumbnail may be used as the main display thumbnail.
For Buyers
Click the "Unlock Now" button on the content page and complete the payment through our secure Stripe checkout. You'll receive access immediately after successful payment via an on-screen link and an email containing your access link.
Yes, all payments are processed by Stripe, a certified PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. We do not store your credit card details on our servers.
After a successful purchase, you'll be directed to a success page with an access link, and an email with the link will also be sent to the email address you provided. This link will take you to a page where you can download the individual files. Please note that the link to the file list page may have an expiry duration set by the creator, and individual files can typically be downloaded once per purchase.
If you've misplaced your download link or if the access period to the file list page has expired, you can use the "I've already purchased this PPV" option on the content's unlock page. Enter the email address you used for the original purchase, and if a matching paid purchase is found, we'll attempt to resend your access link.
Due to the digital nature of the content and instant access upon purchase, all sales are generally final. Refunds are typically not offered unless there are exceptional circumstances, such as a fraudulent transaction or if the content significantly violates our policies. Please refer to our Terms of Service for more details.
Still Need Help?
If you couldn't find an answer in our FAQ, please reach out to our support team. (We aim to respond in 48 hours)
Contact Support